Wishmiq Ltd (“Wishmiq”, “we”, “us”, or “our”) is committed to protecting personal data and respecting the privacy of individuals whose information we process.

This Privacy & Cookies Policy explains how personal data and information collected through cookies and similar technologies is collected, used, disclosed, and safeguarded when you visit www.wishmiq.co, communicate with us, or access or use our cloud-based software solutions and related services.

This policy is designed primarily to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where we operate in other jurisdictions, we aim to apply data protection standards consistent with the principles set out in this policy.

1. About Wishmiq

   Wishmiq Ltd is a technology company that designs, develops, and operates cloud-based Software-as-a-Service (SaaS) solutions and provides related digital services to business clients. Our services enable organisations to configure and use software platforms to manage business operations, users, records, and transactions. The nature and scope of personal data processed depends on how clients choose to configure and use the services.

 

2. Our Role in Processing Personal Data

   Depending on the context, Wishmiq acts as either a Data Controller or a Data Processor.

When acting as a Data Controller, Wishmiq determines the purposes and means of processing personal data in relation to website visitors, business communications, contractual relationships, billing, and account administration.

When acting as a Data Processor, Wishmiq processes personal data on behalf of its clients strictly in accordance with their documented instructions. Clients remain responsible as Data Controllers for the lawfulness and use of personal data processed within the services.

 

3. Personal Data We Process

3.1 Information Provided Directly
We may process personal data voluntarily provided to us, including names, business contact details, company information, enquiries, correspondence, and contractual or billing information.

 

3.2 Information Processed Through SaaS Services
When acting as a Data Processor, Wishmiq may process personal data uploaded, generated, or stored by clients within the SaaS services. The content and scope of such data is determined by the client, and Wishmiq does not control or independently use this data.

 

3.3 Technical and Usage Information
We may automatically collect limited technical information such as IP addresses, browser and device details, operating system information, log files, access records, and usage or performance metrics. This data is used to maintain security, system integrity, and service performance.

 

4. Purposes of Processing

   Personal data is processed for purposes including providing and operating services, managing business relationships, responding to enquiries and support requests, maintaining security and availability, improving functionality and performance, preventing misuse or unauthorised access, and complying with legal, regulatory, and contractual obligations.

 

5. Lawful Basis for Processing

   Where UK GDPR applies, personal data is processed based on consent, performance of a contract, legitimate interests (where not overridden by individual rights), or compliance with legal obligations. For personal data processed on behalf of clients, the lawful basis is determined by the client as Data Controller.

 

6. Cookies and Similar Technologies

6.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help websites function correctly and provide information about how the site is used.

 

6.2 How We Use Cookies
We may use cookies and similar technologies to enable essential website functionality, support security and performance, and analyse website usage to improve user experience.

 

6.3 Managing Cookies
You can manage or disable cookies through your browser settings. Where required by law, cookie consent mechanisms may be implemented. Disabling cookies may affect website functionality.

 

7. Data Sharing

   Personal data may be shared with third parties where reasonably necessary to operate services or comply with legal obligations. This may include cloud hosting and infrastructure providers, payment and billing service providers, analytics, monitoring and security providers, professional advisers, and public authorities where required by law. We do not sell, rent, or trade personal data, and personal data processed within SaaS services is not used by Wishmiq for advertising or profiling.

 

8. International Data Transfers

   As a global technology provider, personal data may be processed in multiple jurisdictions. Where international transfers occur, appropriate safeguards are applied to protect personal data in line with applicable data protection standards.

 

9. Data Security

   We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or disclosure. While we take data security seriously, no system can be guaranteed to be completely secure.

 

10. Data Retention

    Personal data is retained only for as long as reasonably necessary to fulfil business, contractual, and legal obligations. Clients control retention periods for personal data processed within SaaS services.

 

11. Individual Rights

    Subject to applicable law, individuals may have rights to access their personal data, request correction or deletion, restrict or object to processing, withdraw consent, and request data portability. Requests relating to data processed on behalf of clients should be directed to the relevant client.

 

12. Children’s Data

    Our services are not intended for children under the age of 16. We do not knowingly process children’s personal data except where lawfully instructed by a client.

 

13. Third-Party Services

    Our website or services may integrate with or link to third-party services. We are not responsible for the privacy practices of those third parties.

 

14. Changes to This Policy

    This Privacy & Cookies Policy may be updated from time to time. Any changes will be published on our website with an updated revision date.

 

15. Contact Us

    Wishmiq Ltd
    Email: info@wishmiq.co
    Website: www.wishmiq.co